Welcome
While “the best things in life aren’t things,” the things that you do need should be simple, functional, durable and beautiful. Buy it once, buy it right.
Payments
Buyers are responsible for all taxes, duties and customs fees.
Shipping
PLEASE NOTE CURRENT WAIT TIMES:
In-stock items (all items not labeled otherwise) ship in 1-3 business days.
"Build-Your-Own" or custom orders: take 3-4 weeks to ship.
Belts are all made to order and also take 3-4 weeks to ship.
We fill orders in the order they were received. If you need something rushed or have any questions, please don't hesitate to get in touch. Thank you in advance for your patience while we craft each item with care!
SHIPPING METHODS - USPS only
Default shipping: First Class Domestic and First Class International
This usually means a couple days or less to the west coast, 4-7 days to the east coast, and 5-14+ days to the rest of the world.
FYI: Tracking is not always updated reliably with First Class Mail. Also, tracking is NOT UPDATED reliably, if at all for First Class International mail once it leaves the USA. Don't hate me, I'm just the messenger.
We do not ship via UPS or FedEx. Sorry/not sorry.
RUSH SHIPPING OPTIONS - United States
Priority Mail - The biggest advantage to Priority Mail is that it includes insurance up to $100. Often this is worth the few extra bucks. It is very rare that a package gets damaged or lost, but it does happen.
Priority Mail may speed deliver over regular First Class Mail by a day or two, especially effective to the east coast.
Usually delivered in 1-3 days. Signature Confirmation available upon request. You can add this option at checkout.
Priority Mail Express - next day delivery to most Unites States addresses. Signature Confirmation available upon request. You can add this option at checkout.
RUSH SHIPPING OPTIONS - International
Priority Mail International. Usually 6-10 days worldwide. You can add this option at checkout.
Priority Mail Express International. Usually 3-5 days worldwide. You can add this option at checkout.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
RETURNS
There is a 15% restocking fee on returns. If the cause for return was our mistake, this fee is waived. Returned goods must be in unused and re-sellable condition. Condition is evaluated upon receipt of your return. The 15% restocking fee may increase depending on the condition of the item.
EXCEPTIONS
I do NOT accept returns of Build-Your-Own, personalized/monogrammed items or belts, as they are always custom sized (unless we made a mistake).
WE’LL SOLVE IT
We stand behind our products and want you to be happy with your purchase.
If you have a problem, get in touch and we'll make it right.
Additional
CUSTOM ORDERS
I am happy to make many of my products in your choice of custom color, leather and thread. In general I do not take custom design work, but you can always ask. Custom order turnaround can be anywhere from few days up to a few weeks. Find customizable items in the "Build-Your-Own" section of the shop.